Last Updated: March 9, 2026
Privacy Policy
Effective Date: March 9, 2026
This Privacy Policy explains how K&M Trailer Sales LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, contact us, or use our online services (the “Services”).
This Policy is intended to be consistent with applicable privacy laws in the United States and Canada. Your rights and choices may vary depending on where you live.
1. Information We Collect
A. Information You Provide
- Contact details such as name, email address, phone number, and mailing address.
- Information you submit through forms, chat, reviews, inquiries, scheduling, or account creation (if available).
- Transaction-related details (for example, purchase/reservation information). Payment information is typically processed by third-party payment providers and not stored by us in full.
- Communications you send to us (including emails, SMS, calls, or support requests).
B. Information Collected Automatically
- Device and browser information (such as device type, operating system, browser type).
- IP address, approximate location, and network information.
- Usage data (pages viewed, links clicked, dates/times of access, referring URLs).
- Cookies and similar technologies (see Section 6).
C. Information From Third Parties
- Information from service providers that help us operate the Services (for example, payment processors, communications platforms, analytics tools, and accounting systems).
- Information you authorize us to receive when we connect to third-party systems you use.
2. How We Use Information
We use information for business and operational purposes, including to:
- Provide and operate the Services and respond to inquiries.
- Process transactions and send confirmations, receipts, and service messages.
- Communicate with you by email, phone, or SMS (see Section 5).
- Personalize and improve our website, services, and user experience.
- Monitor, protect, and maintain the security and integrity of our systems.
- Detect and prevent fraud, abuse, and unauthorized activity.
- Comply with legal obligations and enforce our policies.
3. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With vendors and service providers who process information on our behalf to support our Services (see Section 4).
- Legal & Safety: If required by law, legal process, or to protect rights, safety, and security of our business, users, or others.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, where permitted by law.
- With Your Direction: When you instruct us to share information or connect services.
4. Service Providers, Platform Providers, and Integrations
We use third-party service providers to help us deliver the Services. These providers process information on our behalf and are contractually required to protect it and use it only for authorized purposes.
These providers may include categories such as:
- Website hosting, infrastructure, and security providers
- Messaging and communications platforms (SMS, MMS, voice, email)
- Payment processors and billing platforms
- Accounting and financial systems
- Analytics and performance monitoring tools
Our website and operational systems may be powered in part by WHOLE HOG, a software platform that provides website hosting, messaging infrastructure, and business tools. WHOLE HOG acts as a service provider and data processor on our behalf and does not independently use personal information except as needed to provide and maintain the Services.
Examples of third-party services we may use (which may change over time) include communications providers such as Twilio, analytics services such as Google Analytics, payments services such as Stripe or Clover, and accounting systems such as QuickBooks. We do not publish implementation details, credentials, or security-sensitive configuration.
5. SMS, MMS, and Phone Communications
If you provide your phone number, you may receive calls and/or text messages from K&M Trailer Sales LLC for customer service, appointment reminders, order updates, account-related notices, and other service or support communications.
Consent: By providing your phone number to us, you consent to receive messages from us. Message frequency may vary. Message and data rates may apply.
Opt-Out: You can opt out of SMS messages at any time by replying STOP. You may also contact us at info@kmtrailersales.com or (704) 209-3514 for assistance.
Help: Reply HELP for help (where supported), or contact us using the contact information in Section 12.
6. Cookies and Analytics
We may use cookies, pixels, and similar technologies to operate and improve our Services, remember preferences, and understand how visitors use our website.
- Essential Cookies: Necessary for site functionality and security.
- Analytics Cookies: Help us understand usage trends and improve performance (for example, Google Analytics).
You can control cookies through your browser settings. If you disable cookies, some features may not function properly.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the context in which it was collected.
8. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices (U.S. and Canada)
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of certain personal information, and to withdraw consent where applicable.
To make a request, contact us using the information in Section 12. We may need to verify your identity before responding.
10. Children’s Privacy
Our Services are not intended for children under 18, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page and update the Effective Date above.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
K&M Trailer Sales LLC
Email: info@kmtrailersales.com
Phone: (704) 209-3514
Address: 160 Wallace Ln.
Rockwell, NC 28138